Dell Smart Monitor & Integrated Hub
Dell Smart Monitor & Integrated Hub
Summer 2022
Timeline
UI/UX Designer & Product Owner
Role
About
This case study walks you through the design and development process of a smart monitor and integrated hub during my 3-month summer internship at Dell Technologies. The project focused on enhancing productivity by delving into human interactions and understanding user behavior during work and leisure.
Goals
1
Creating a smart monitor
In the realm of technology, artificial intelligence (AI) and machine learning have emerged as game-changers, particularly in the field of UI/UX design. The integration of these advanced technologies is reshaping how we approach design, offering new possibilities and challenges. This post aims to explore how AI and machine learning are influencing the field of UI/UX, bringing a new dimension to user experiences and interfaces.
2
Increasing productivity in ybrid work settings
The integration of these advanced technologies is reshaping how we approach design, offering new possibilities and challenges
3
Bringing a new dimension to user experiences and interfaces
The integration of these advanced technologies is reshaping how we approach design, offering new possibilities and challenges. This post aims to explore how AI and machine learning are influencing the field of UI/UX, bringing a new dimension to user experiences and interfaces.
The Design Process
1
UX Research
Critique, Existing Products, Out-Of-Box Experience, Features, Interactions
2
Prototyping
Feature Ideation, Interface Design, Experience Development
3
User Testing
User Interviews, Exposure, Mood Chart, Needs vs Wants
4
Refinement
Design Improvements, More features, Refining the UX
Developing personas and conducting user interviews
A
Consultants, C-suite executives, Management
Creates and executes strategic vision. Moves companies forward developing relationships with external stakeholders and partners.
B
Team leaders, Directors, Project managers, Marketing
Connects teams and ensures collaboration. Enables progress by balancing between collaborations and distraction.
C
Researchers, Engineers, Data scientists, Designers, Developers
Specialises in unique, creative and complex fields. Generated focused work and performs detailed analysis.
D
Procurement, Administrators, Human resource
Driven to produce results and strive for efficiency. Focuses on productivity and accomplishing tasks.
Out-Of-Box Experience (OOBE)
A key approach to a first-hand experience of competitor “smart monitor” products was to receive the latest sealed products and then film the process from opening of the box to setting up the product and testing out the software features. This allowed for an immersive user experience and first-hand critique from a user perspective so that Dell’s new product can learn from what the companies have done well and what is missing or a gimmick.
Some of the existing products researched were:
Apple TV
Samsung M8 Smart Monitor
LG StandbyME
Findings:
Productivity apps - basic Microsoft 365 apps (such as Word, Powerpoint and Excel) in competitors smart monitors
Wireless connectivity to monitor
Entertainment and lifestyle apps as found in Smart TVs
Lacks major video calling apps such as Zoom and Teams
Lacks productivity-focused apps
Office 365 apps are not optimised, have noticeable lag and bugs
Lacks a seamless integration of a smartphone app with the monitor
Extracting data
Through these interviews, I was able to craft a mood chart showing how each persona’s emotions changed during the different parts of the interviews. This also allowed me to categorise the different concerns that the personas had during these stages.
Unearthing more issues
During the interview, it was also key to prompt and ask follow-up questions in order to dig out other deeper issues they may have not mentioned.Limited workspaceSettings always need reconfiguration due to hot-desk environmentNoisy environmentLack of interaction affects teamworkLong duration of work straining the eyesFears of webcam hacking99% don’t want to carry a laptop to work if they don’t have to.
Conclusion
1
Easy Wins
High value + low complexity. Enhanced features: Introduced QR hot-desk feature and accessible controls to simplify setup and improve usability. Highly appreciated during user interviews. Users may not need to carry their laptops to work anymore.
2
Strategic Initiatives
High value + high complexity AI Integration: Leveraged AI and machine learning to optimize user interfaces and provide personalized experiences. New & exciting features with high potential. Increases workflow productivity.
Impact
1
Increased productivity
Users reported improved efficiency due to streamlined setup processes and integrated productivity apps.
2
Enhanced User Experience
Positive feedback highlighted the seamless interaction between the monitor and other devices, reducing the need to carry laptops to work.
2
Higher engagement
Features like seamless call transfer and FLOWS significantly boosted user engagement and workflow productivity.
© Copyright Swapnil Bapat. All Rights Reserved.
© Copyright Swapnil Bapat. All Rights Reserved.
Dell Smart Monitor & Integrated Hub
Dell Smart Monitor & Integrated Hub
Summer 2022
Timeline
UI/UX Designer & Product Owner
Role
About
This case study walks you through the design and development process of a smart monitor and integrated hub during my 3-month summer internship at Dell Technologies. The project focused on enhancing productivity by delving into human interactions and understanding user behavior during work and leisure.
Goals
1
Creating a smart monitor
In the realm of technology, artificial intelligence (AI) and machine learning have emerged as game-changers, particularly in the field of UI/UX design. The integration of these advanced technologies is reshaping how we approach design, offering new possibilities and challenges. This post aims to explore how AI and machine learning are influencing the field of UI/UX, bringing a new dimension to user experiences and interfaces.
1
Creating a smart monitor
In the realm of technology, artificial intelligence (AI) and machine learning have emerged as game-changers, particularly in the field of UI/UX design. The integration of these advanced technologies is reshaping how we approach design, offering new possibilities and challenges. This post aims to explore how AI and machine learning are influencing the field of UI/UX, bringing a new dimension to user experiences and interfaces.
2
Increasing productivity in ybrid work settings
The integration of these advanced technologies is reshaping how we approach design, offering new possibilities and challenges
2
Increasing productivity in ybrid work settings
The integration of these advanced technologies is reshaping how we approach design, offering new possibilities and challenges
3
Bringing a new dimension to user experiences and interfaces
The integration of these advanced technologies is reshaping how we approach design, offering new possibilities and challenges. This post aims to explore how AI and machine learning are influencing the field of UI/UX, bringing a new dimension to user experiences and interfaces.
3
Bringing a new dimension to user experiences and interfaces
The integration of these advanced technologies is reshaping how we approach design, offering new possibilities and challenges. This post aims to explore how AI and machine learning are influencing the field of UI/UX, bringing a new dimension to user experiences and interfaces.
The Design Process
1
UX Research
Critique, Existing Products, Out-Of-Box Experience, Features, Interactions
1
UX Research
Critique, Existing Products, Out-Of-Box Experience, Features, Interactions
2
Prototyping
Feature Ideation, Interface Design, Experience Development
2
Prototyping
Feature Ideation, Interface Design, Experience Development
3
User Testing
User Interviews, Exposure, Mood Chart, Needs vs Wants
3
User Testing
User Interviews, Exposure, Mood Chart, Needs vs Wants
4
Refinement
Design Improvements, More features, Refining the UX
4
Refinement
Design Improvements, More features, Refining the UX
Out-Of-Box Experience (OOBE)
A key approach to a first-hand experience of competitor “smart monitor” products was to receive the latest sealed products and then film the process from opening of the box to setting up the product and testing out the software features. This allowed for an immersive user experience and first-hand critique from a user perspective so that Dell’s new product can learn from what the companies have done well and what is missing or a gimmick.
Some of the existing products researched were:
Apple TV
Samsung M8 Smart Monitor
LG StandbyME
Findings:
Productivity apps - basic Microsoft 365 apps (such as Word, Powerpoint and Excel) in competitors smart monitors
Wireless connectivity to monitor
Entertainment and lifestyle apps as found in Smart TVs
Lacks major video calling apps such as Zoom and Teams
Lacks productivity-focused apps
Office 365 apps are not optimised, have noticeable lag and bugs
Lacks a seamless integration of a smartphone app with the monitor
Developing personas and conducting user interviews
A
Consultants, C-suite executives, Management
Creates and executes strategic vision. Moves companies forward developing relationships with external stakeholders and partners.
A
Consultants, C-suite executives, Management
Creates and executes strategic vision. Moves companies forward developing relationships with external stakeholders and partners.
B
Team leaders, Directors, Project managers, Marketing
Connects teams and ensures collaboration. Enables progress by balancing between collaborations and distraction.
B
Team leaders, Directors, Project managers, Marketing
Connects teams and ensures collaboration. Enables progress by balancing between collaborations and distraction.
C
Researchers, Engineers, Data scientists, Designers, Developers
Specialises in unique, creative and complex fields. Generated focused work and performs detailed analysis.
C
Researchers, Engineers, Data scientists, Designers, Developers
Specialises in unique, creative and complex fields. Generated focused work and performs detailed analysis.
D
Procurement, Administrators, Human resource
Driven to produce results and strive for efficiency. Focuses on productivity and accomplishing tasks.
D
Procurement, Administrators, Human resource
Driven to produce results and strive for efficiency. Focuses on productivity and accomplishing tasks.
Extracting data
Through these interviews, I was able to craft a mood chart showing how each persona’s emotions changed during the different parts of the interviews. This also allowed me to categorise the different concerns that the personas had during these stages.
Unearthing more issues
During the interview, it was also key to prompt and ask follow-up questions in order to dig out other deeper issues they may have not mentioned.Limited workspaceSettings always need reconfiguration due to hot-desk environmentNoisy environmentLack of interaction affects teamworkLong duration of work straining the eyesFears of webcam hacking99% don’t want to carry a laptop to work if they don’t have to.
Conclusion
1
Easy Wins
High value + low complexity. Enhanced features: Introduced QR hot-desk feature and accessible controls to simplify setup and improve usability. Highly appreciated during user interviews. Users may not need to carry their laptops to work anymore.
1
Easy Wins
High value + low complexity. Enhanced features: Introduced QR hot-desk feature and accessible controls to simplify setup and improve usability. Highly appreciated during user interviews. Users may not need to carry their laptops to work anymore.
2
Strategic Initiatives
High value + high complexity AI Integration: Leveraged AI and machine learning to optimize user interfaces and provide personalized experiences. New & exciting features with high potential. Increases workflow productivity.
2
Strategic Initiatives
High value + high complexity AI Integration: Leveraged AI and machine learning to optimize user interfaces and provide personalized experiences. New & exciting features with high potential. Increases workflow productivity.
Impact
1
Increased productivity
Users reported improved efficiency due to streamlined setup processes and integrated productivity apps.
1
Increased productivity
Users reported improved efficiency due to streamlined setup processes and integrated productivity apps.
2
Enhanced User Experience
Positive feedback highlighted the seamless interaction between the monitor and other devices, reducing the need to carry laptops to work.
2
Enhanced User Experience
Positive feedback highlighted the seamless interaction between the monitor and other devices, reducing the need to carry laptops to work.
2
Higher engagement
Features like seamless call transfer and FLOWS significantly boosted user engagement and workflow productivity.
2
Higher engagement
Features like seamless call transfer and FLOWS significantly boosted user engagement and workflow productivity.
© Copyright Swapnil Bapat. All Rights Reserved.
© Copyright Swapnil Bapat. All Rights Reserved.